We as a Reamzone Cosmetics understand the significance of Returns & Replacements when it comes to online shopping. But, in order to avoid fraudulent activities, following conditions must be met to be eligible for our Return & Replacement offer:
Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.
Claims must be raised within 9 hours of delivery date via call, i.e. +92 317 9975021. Any claim raised after 9 hours of the delivery date will not be accepted and entertained.
Claimed item must not be unsealed / opened / used and should stay in its original wrapping & condition.
Replacement will only be issued against claims that are posted back to our warehouse in 5 days of delivery date. Once the return is received and considered by quality assurance team, replacement will be issued upon successful product condition assessment.
The items being returned are customers’ responsibility until they reach our warehouse, so should be properly packed to avoid delivery damages.
Replacement of same product & shade will be preferred. A different product or shade is not encouraged for replacement – please report the case in detail to Customer Service team for any possibility.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “ward robing;”
- An irregular or excessive returns history involving damaged, or missing items; or
- Potential fraudulent or criminal activity.
Shipping Policy
Delivery Time:
After confirmation order, we will deliver your product within 72 hours
Tracking the Order:
Once the order is dispatched & out for delivery, customers will receive a text message from our partner courier company with the details of the tracking number. Customers can track their order after 24 hours once the order has been dispatched, by entering their tracking number in courier’s portal. Riders are advised to contact customers at the time of delivery, so customers are required to be available on the contact number they have provided in shipping details.